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Neurosurgery systemic failings

Story from nhs.uk

"Neurosurgery systemic failings "

About: Queen Elizabeth Hospital Birmingham

As a cancer patient, with post operative nerve damage I've experienced serious issues at the QE Hospital. There's a lack of ownership and responsibility for patients, and no central point of contact when dealing with multiple teams. The surgical consultants I encountered about nerve damage just fobbed me off.

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Responses

Response from Queen Elizabeth Hospital Birmingham last month
Queen Elizabeth Hospital Birmingham

Submitted on 25/03/2024 at 09:52
Published on nhs.uk at 09:52

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you feel that there have been a number of failings with your treatment.

We are very keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this (and haven't already) please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

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