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horrendous wait -had to leave without help

Story from nhs.uk

"horrendous wait -had to leave without help"

About: York Hospital

went with 35 year old autistic son who had collapsed and blacked out at home. Rang 111, given emergency appt. Attended 3pm. Quickly triaged, bloods BP etc. Waited. and Waited. Told initially 4 hour wait. By 10pm this had risen to 8+hours. finally left at 2am without being seen, as our son was not coping with the wait. He still has no information on cause of collapse.

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Responses

Response from York and Scarborough NHS Trust last month
York and Scarborough NHS Trust

Submitted on 09/04/2024 at 13:56
Published on Care Opinion at 13:56

Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.

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