"Great Experience"

I came to this hospital for a Pelvic & Abdominal Ultrasound. The wait times for the procedure were excellent. The waiting room was comfortable, clean, tidy - the facilities were clean and good quality. The scan was carried out by an extremely experienced and thorough member of staff - the staff were friendly, understanding and polite, I felt I was in safe hands. My dignity maintained at all times. The procedure was completed promptly and I was seen in good time. The staff gave clear instructions when they needed me to do anything, they answered my questions and asked for my permission. I didn’t come away feeling distressed by the experience because I find investigations very difficult to cope with and sometimes they can be unpleasant especially not knowing what to expect and having had some bad experiences in the past. I’m really grateful for the care I received when attending this department and I can’t really fault the staff. The only thing I would say is that on the appointment letter I received, I was given incorrect instructions about preparation for my ultrasound and this caused anxiety, thankfully it all worked out but I just don’t want anyone else to have to come back on another occasion due to inadequate preparations. I would have no hesitation in recommending this hospital to undergo an ultrasound and reassuring friends or family. Thank you so much.