"Terrible experience"

Dear Lucy,

Thank you very much for taking the time to leave this feedback about your ongoing experiences at Frimley Park.

Please accept my sincere apologies on behalf of the Trust for the issues you have experienced – it would appear that in your case we have failed to reach the high levels of patient care we strive to deliver.

As I am sure you will appreciate I am unable to resolve or investigate your case further in a public forum such as this - however if you contact the Patient Advice and Liaison Service (PALS) or Patient Experience teams on the email addresses below they will be able to look into your case further and hopefully resolve it.

PALS - fhft.palsfrimleypark@nhs.net

Patient Experience - fhft.patientexperience@nhs.net

Once again, please accept my sincere apologies for the situation in which you find yourself – I hope you manage to get resolution.

Kind regards,

Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust

***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust.

These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations.

If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***