"ward 80"

I am writing to express my dissatisfaction with the level of care I received during my recent stay on Ward 80, following an initial positive experience in the acute assessment ward.

As a 97-year-old individual grappling with chest pain and shortness of breath, I sought medical attention at your facility. After an understandable wait and commendable care in the acute assessment ward, I was transferred to Ward 80 on March 26th. Unfortunately, this is where my experience took a significant downturn.

Upon arrival at Ward 80, I felt as though I was merely "dumped" there without a proper handover. The ward seemed to be sparsely staffed, leaving me feeling neglected and uncared for. My settling into the bed was unassisted, and if not for the presence of my son, I fear my basic needs would not have been met.

Throughout my stay, I found myself repeatedly requesting blankets, a request that should be simple yet felt like a burden due to the apparent lack of attention. My inquiries, even those unrelated to my medical condition, went unanswered, reflecting a concerning lack of communication and care on the part of the staff.

The overall atmosphere on Ward 80 was one of indifference, which is deeply disheartening, especially given the vulnerability of patients like myself. The contrast between the care received in the acute assessment ward and that on Ward 80 was stark and deeply concerning.

I am bringing this to your attention not to disparage your entire service, as my initial care was great although slow, but to highlight a significant area for improvement. The well-being and comfort of patients should be a priority across all wards, and I sincerely hope that my feedback will prompt a review and subsequent enhancement of patient care on Ward 80. Consequently, I was initially put onto Ward 8 [just next door] and they were must welcoming and checked on my every 10 minutes, but unfortunately they didn't have bed ready for me.

I look forward to your response and the assurance that steps will be taken to address these issues.