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"Disappointing "

About: Healthshare Ltd

Appointment for MRI scan came quicker than anticipated. Staff at MRI scanner indifferent (one was playing a game on their phone while I was trying to get some information and did not even look at me). Three weeks after scan having heard nothing I contacted my GP they had not received any results. I contacted the MRI people I was advised that my scan had not been looked at yet and it could take up to six weeks for somebody to do so. I have just been told that the review of the scan has now been done (five weeks and three days after the scan) and a telephone consultation needs to conducted. The earliest date for that is almost two weeks away I.e. seven weeks and three days after the scan before I get the results

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Responses

Response from Healthshare Ltd 3 weeks ago
Healthshare Ltd
Submitted on 02/04/2024 at 06:59
Published on nhs.uk at 07:00


Dear Lindsay, thank you for providing us with your feedback. We are sorry to hear of your continued delay with your MRI results and apologise how frustrating this is for you. We would like to use your feedback to minimise this happening in the future. To enable us to correct this can you please let us know which clinic you attended, please email pals@healthshare.org.uk with comment reference number: 1787660 and the name of the clinic you attended. This will help us to identify and look into the delay. We thank you for letting us know. Best regards Healthshare Group

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