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Worst service

Story from nhs.uk

"Worst service"

About: The Royal Victoria Infirmary

I have been asked to wait for 5 hours, then one of nurses turned up and told me to wait for six hours. Then they changed the waiting time to 12 hours. Worst service ever

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Responses

Response from The Royal Victoria Infirmary 3 weeks ago
The Royal Victoria Infirmary

Submitted on 04/04/2024 at 10:27
Published on nhs.uk at 10:27

Thank you for taking the time to leave your feedback regarding your experience at the Accident and Emergency department at the RVI. We are sorry that you had a long waiting time while attending the service and if you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net.

If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

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