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Doctor did not seem to communicate with each…

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"Doctor did not seem to communicate with each…"

About: Northwick Park Hospital

I was admitted twice in the SAU, once as an out-patient with the maxilofacial team, and the day after booked in SAU for observation for the night with the ENT. During those 3 days i felt the two teams spent more time transferring me to each other than treating me. The first doctor i saw made the right diagnostic (parotitis) but it took 6.5h to get the prescribed treatement. I saw the OOH GP, 2 maxilofacial, 2 ENT, the A&E staff, none of them seem to be aware of what the others had done. When in observation in the SAU ward with the ENT team, I felt like there was no handover from 1 shift to the other. I was asked to not eat or drink (no saline IV prescribed) untill i saw the ENT twice, for them to say that surgery was most likely not the best option but keep not eating untill you see next ENT. I choosed to leave to recover at home with the prescribed meds rather than having to wait 6h to explain to a new doctor what the last one had done.

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Responses

Response from London North West University Healthcare NHS Trust 3 weeks ago
London North West University Healthcare NHS Trust

Submitted on 04/04/2024 at 11:44
Published on Care Opinion at 11:44

Dear Service user,

Thank you for taking the time to leave your feedback.

I have been in contact with SAU and the Clinical Nurse Manager has responded with the following -

We are sincerely sorry you had a negative experience during your SAU visits.

In terms of nil by mouth status, SAU nursing staff do ask the patient's doctors whether the patient is to be kept nil by mouth or not whilst pending the outcome of any reviews or investigations.

If they are to be kept nil by mouth the standard procedure is to request intravenous fluids to be prescribed. Nursing staff are aware of the need to ensure that only those patients who need to be kept nil by mouth, are kept nil by mouth for clinical purposes only. This will be reiterated again to nursing staff, to ensure that the reasons for being kept nil by mouth are clearly communicated to the patient.

As this is an anonymous platform we are unable to look in this matter further but if you do wish to get in contact with any other concerns or require any assists please do contact our PALS Team - 0208 869 5118 or LNWH-tr.PALS@nhs.net

Thank you again for sharing your feedback, we have also shared your words with the ENT team to ensure they are aware.

Kind Regards,

Emma Calnan - Patient Experience Officer

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