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False advice

Story from nhs.uk

"False advice"

About: Church Street Surgery

I have just moved to Hertford and registered with this gp. I found out that I am pregnant and called them to ask if I should see a doctor or gp. I was told by the receptionist that I don't need any appointments with them. I should find a maternity ward of my preference and that my first scan would be at 16 weeks! After doing some research It clearly states on the NHS website that “see a midwife or gp as soon as you find out you are pregnant”, this is so they can book your pregnancy care and make sure you get all the information you need to have a healthy pregnancy.” Also says, “your first appointment with a midwife should happen before your 10 weeks pregnant.”

So much for terrible and misleading information all in my first experience with the surgery.

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Responses

Response from Church Street Surgery 3 weeks ago
Church Street Surgery

Submitted on 03/04/2024 at 17:42
Published on nhs.uk at 17:43

Dear Mrs Akbulut

I am sorry to hear that you have not had a great experience at New River Health. I have listened to the call you made into the surgery and the receptionist to an extent was right in what she informed you.

You do not need to see a GP when you find out you are pregnant. You complete a referral form - usually called an early bird referral form once you have decided which hospital you would like your maternity care to be at. Once this is completed the hospital arrange an appointment for you to attend there to have tests and to normally see the hospital midwife around 10 weeks. You then have your first appointment with the community midwife attached to the surgery at 16 weeks and thereafter continuing see them until birth.

I can see that this was not clearly explained to patients on our website and your complaint has given me a chance to address this to make it more clearer for first time mums. Please accept my congratulations on your pregnancy.

Sorry this wasnt explained in more detail when you contacted us.

If you wish to discuss further please do not hesitate to contact me.

Karen Cassell - Practice Manager

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