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Knowledgeable and kind

Posted By emeralteammidwidesq

"Knowledgeable and kind"

About: The Ulster Hospital / Emergency Department

(as a service user),

The phone first service is a very valuable for the trust, within minutes, the nurse Mandy rang me back, it saved me waiting for hours in the hospital. I felt listened to and given all the advice and support I needed. Mandy was very knowledgeable and kind. Thankyou Mandy.

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Responses

Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 2 weeks ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust

Submitted on 15/04/2024 at 13:24
Published on Care Opinion at 13:24

Hi emeralteammidwidesq

Thank you for your review of the service you received. Phone first is valuable and works well for those who avail of it.

I hope you are getting the help you need and keeping well.


Kind regards

Jenny

ED Lead Nurse

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