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Not Reviewed Previous hospital notes

Story from nhs.uk

"Not Reviewed Previous hospital notes"

The eye specialist on this occasion lacked expierence due to the previous eye operation . Did not refer to notes and I was not asked appropriate questions . I suffer from extreme claustrophobia and a cloth was placed over my face which resulted in a panic attack and I suffered trauma after the operation.

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Responses

Response from Spamedica 6 days ago
Spamedica

Submitted on 08/05/2024 at 08:29
Published on nhs.uk at 08:29

Hello Mary,

Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. Complications during or after cataract surgery are rare, so we’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. To enable us to pass your feedback onto the relevant team, we would be grateful if you could send an email to contact@spamedica.co.uk or call 0330 058 4280 with your full name, date of birth, and details of the hospital where you were treated. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management. Wishing you all the best, SpaMedica.

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