This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Waited 1hr and half and Dr wasn’t even there! "

About: Gardenia Practice

I was sent to Gardenia for my 2yr old daughter as my usual GP didn’t have face to face appt. I took my 10m old baby with me too and had to wait an hour and half to be seen, the worst thing was the Dr only had arrived ant the gp after we waited there for an hr and 15mins! Waiting with 2 very young kids in a room full of people and with no toys provided for entertainment, I wouldn’t be surprised if other people got annoyed. Any mum would know how challenging that would be given the kids were hungry and wanted to nap. Not fair at all and the dr was not even apologetic!!! If she was running late, they could’ve called to rebook the appt at a later time, happily would’ve done that. And I wasn’t the only family waiting, there were at least 2 other mums with young children who started becoming fussy too. Terrible service

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Gardenia Practice 3 weeks ago
Gardenia Practice
Submitted on 02/04/2024 at 08:48
Published on nhs.uk at 08:48


Dear Miss Begum,

I pass your comments on, as this service although uses our premises is not run by Gardenia and Marsh Farm Practice.

I am sorry about your experience but this incident which is completely unrelated to our Practice or any of the services we provide.

King regards

Rubee Ahmed

Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k