"stubborn and unhelpful receptionist."

I called in for the first time to my GP in years, the receptionist from the moment she answered, just wanted me to get off the phone. it was as though she hated her job. she had an Indian accent and spoke very fast. I asked to book a blood test but she said she couldn't do that and only my doctor could. Then I proceeded to ask if I could book a doctors appointment to get a blood test, she then said I had to phone 8 o clock in the morning. I then explained to her that I couldn't do that as I work overnights, she kept saying 'I can't do anything about that'. I then suggested if there was an online method where I could book an appointment and she said no. I then proceeded to ask what were the prices and what types of blood tests they offer and she said she didn't know and I had to ask the doctor. throughout the phone call she was getting more and more frustrated and it was a horrible experience. she should be banned talking to the public and she has no communication skills what's so ever. To this day I haven't had a doctors appointment or a blood test.