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Fantastic service

Story from nhs.uk

"Fantastic service "

About: Russells Hall Hospital

I rang 111 following a pharmacist advice regarding my 4 year daughter I went through a quick triage with a health advisor who booked me an appointment at the ucc at 8pm she sent me after care advice and my appointment details within seconds of my call ending we arrive at 7.54pm we was seen and discharged with a perscription by 8.06pm and back home with my daughters antibiotics by 8.30pm which is just amazing with the pressures everyone is facing and the huge demand on the nhs right now just wanted to say a huge thank you for all your hard work and making our experience fast efficient and most of all treatment my daughter we appreciate all of your hard work

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Responses

Response from Russells Hall Hospital 3 weeks ago
Russells Hall Hospital

Submitted on 03/04/2024 at 11:58
Published on nhs.uk at 11:58

Dear Leanne,

Thank you for taking the time to tell us about your daughter’s positive experience at our Urgent Care Centre. We are delighted to hear that your daughter was provided with the best care and treatment. We have passed on your kind words to staff in UCC who will be happy to hear of them.

All the best and take care,

Patient Experience Team

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