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Excellent care

Story from nhs.uk

"Excellent care "

About: Barts Health NHS Trust

Had a scan on Saturday (23rd) and on the Tuesday was contacted asked to go to SDEC on the Thursday (28th) the staff in sdec were brilliant they were all so busy I was there all day and the staff made sure all the patients were kept updated were all friendly

The doctor I see was again brilliant so thorough and made sure I had the appropriate pathway in place before I left the hospital she even called me later that evening to let me know what the plans were for me

Amazing care by the department as a whole

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Responses

Response from Barts Health NHS Trust 3 weeks ago
Barts Health NHS Trust

Submitted on 03/04/2024 at 13:21
Published on nhs.uk at 13:21

Dear Nicola K

Thank for taking the time to share your feedback about your recent positive experience. We are pleased that you received excellent care when you attended SDEC. It is very heartening to learn that a patient has left one of our hospitals feeling well looked after, treated with kindness, and fully informed about their care pathway. We would like to share your kind words with the correct SDEC team and would be grateful if you could confirm the hospital you attended by emailing us at bhnt.centralcomplaints@nhs.net; please quote comment reference number: 1787420.

Kind regards

Central complaints Team

Barts Health NHS Trust

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