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"disappointed "

About: Wallace House

i’m just baffled. i have been in excruciating pain for the past week with same thing happening to me in january and going to a&e several times. i cant walk properly, i cant work, so i made an appointment hoping for someone to finally listen to me. i go in and was pretty much ignored by the receptionist so did the self check-in. then proceeded to wait in the waiting area. my appointment was at 10:50 so arrived at 10:40, only to be seen at 12:15! i explained everything to the nurse practitioner with no real outcome. been ordered for more blood tests which i feel are pointless at this point since i’ve had them done and were clear, and told to stop taking the codeine i was prescribed and replace with paracetamol and ibuprofen (which don’t help at all because this severe pain). i’m constantly going back to square one with no one listening even though i’m screaming in pain every few hours.

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Responses

Response from Wallace House last week
Wallace House
Submitted on 18/04/2024 at 12:46
Published on nhs.uk at 12:46


This sounds like a very upsetting experience for you.

I am sorry that you were not happy to check your self in, please do feel free to talk to receptionist on arrival. The check in screens are for the convenience of patients who may wish to check in if reception is busy and avoid delays but you can of course wait and speak to some one if you prefer.

it sounds like your symptoms remain of concerns to you so i suggest you arrange an appointments to discuss with one of the team , if you complete an e consult or call the practice a care navigator will be happy to help try and get you to the right team member.

Please do speak to one of our patients services manager if you would like us to explore the specifics of the care in greater detail with you.

It sounds like you also had a long wait for an appointment. I have audited our recent clinics and can not find a recorded wait time of over 30 minutes in weeks prior to your review so please do reach out and talk to us if you would like us to investigate this. I am sorry you were kept waiting and would be keen to understand this in greater detail so I can help and learn from this.

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