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"Very bad service "

About: Forest Hill Group Practice

I called the surgery at 8am, I was caller number 9. When I finally spoke to someone I was told had to go to the old Dulwich hospital center. The staff were not helpful at all. Every time I call the surgery I have to build myself up for disappointment. I wouldn't recommend the surgery to any one

they tell you that you can't see a doctor because the duty doctor is booked. So they send you to another clinic. Staff are not very helpful. Why have a doctors surgery if you can't see a doctor.

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Responses

Response from Forest Hill Group Practice 6 days ago
Forest Hill Group Practice
Submitted on 03/05/2024 at 12:05
Published on nhs.uk at 12:05


Dear Patient,

Thank you for your feedback, Once our appointments are taken at the surgery we offer our patients alternative appointments externally, this is to continue to provide the fasted care and services for our patients.

Many thanks,

FHRGP

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