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Great service

Story from nhs.uk

"Great service"

About: Dorset County Hospital

My wife took my 13 year old daughter to Dorchester Hospital A&E on 27/3/24 after my daughter had injured her hand. The staff were very efficient and helpful and the hand was x-rayed and doctors reviewed the x-ray then. The waiting time was not long. The next day my wife was telephoned to advise of the x-ray results and advice on what happened next was given. The service from dialling 111 to assessment was very quick and professional and my wife and I are very grateful for this. The NHS is a very important service for UK residents and this experience reinforces how lucky we are to have it. Thank you to the A&E staff working at the time.

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Responses

Response from Dorset County Hospital last week
Dorset County Hospital

Submitted on 19/04/2024 at 15:10
Published on nhs.uk at 15:10

Dear Mr Brightman

Thank you so much for taking the time to leave your feedback. Please accept our apologies we had been unable to respond to it until now.

I am pleased your daughter received the high standard of care in the Emergency Department and Diagnostic Imaging that we hope for all our patients and loved ones. I will ensure all the staff involved in her care are aware of the lovely comments you left. I hope your daughter continues to recover well.

Best wishes

Julia Woodhouse

Patient Experience Co-ordinator

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