"Did not try call me on day of e consult"

I waited 2 weeks for my e consult appointment which said I could be contacted anytime up until 6.30pm. At 12.53 I received a text saying they needed a photo of the issue, no details were given how to send this and no phone call was made to me. I was unable to speak to someone until 2pm when I was told I would have to make a new appointment in 2 weeks time even though it was still the same day my appointment was due as the person had apparently gone home. I mentioned that even a picture will probably not be sufficient and as I will be away for work for a month there was nothing else I could do. A link was emailed to me to send a picture which I have done before the my appointment day has ended, this could have been done over the phone had they bothered to call me. This is my first appointment with this surgery and I'm very disappointed to say the least. Also to confuse you they use many ways of contacting etc eg, email, text, patient access and NHS app so beware and check all of them.