"Just plain awful"

I missed a call from the partnership, and tried to return it. Met with rude indifference from the receptionist who told me she couldn't help. I'm waiting to receive an appointment for my son, but despite trying to clarify that perhaps I could make an appointment for the injection he needs I was cut off and told to wait for a return call. Rude and very unhelpful. I waited in a queue to get through, then leave none the wiser and without the appointment I need.