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Receiptionist rude

Story from nhs.uk

"Receiptionist rude"

About: Arbury Medical Centre

Phone up on the 28 2 2024 about my medical condition was told it’s a on going there’s only emergency appointments so my on going condition is not emergency I’ve up my medication I use my cream what was given to me by gp this is affecting my mental health which I did tell receiptionist who always seems to have a problem with me and is rude to me I’m up at 3/4 every morning in pain and all this receptionist keeps telling me it’s on going in other words there’s nothing what we can do

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Responses

Response from Arbury Medical Centre 2 months ago
Arbury Medical Centre

Submitted on 28/02/2024 at 11:14
Published on nhs.uk at 11:14

Dear Anonymous, I am sorry that this was your experience today, however as you have placed your comments on a public platform and maintained your anonymity I am unable to assist you with your specific issue. If you would kindly submit your complaint via our complaints process as per our website I will gladly review the call you have had with a member of our team (as all our calls are recorded) and take forward any action as required and be able to assist you in your health matter. Kind Regards Tina Storer, Practice Manager

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