Even though I called thirty minutes ahead of my appointment, I was not informed that being seven minutes late would result in the appointment being cancelled. I only learned about this policy when I called for the second time to indicate that I was two minutes away. By then, I had already missed my appointment and had to plead to see the nurse. The lack of flexibility in their response to the situation was evident.
"Lack of courtesy & communication "
About: Dr Khalid & Partners Dr Khalid & Partners Gainsborough Road NN18 0QP
Posted via nhs.uk
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