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Artificial intelligence has taken over

Story from nhs.uk

"Artificial intelligence has taken over"

About: The Doctors House, Marlow Medical Group

Phone calls no longer exist, endless useless texts are sent out to your phones all hrs of the day, never see the same Dr twice, cant get your life saving repeat prescriptions without a fight through texts and emails. Once was the best surgery in Bucks but I would now change in heartbeat if I could.

Pay more and get less with the UKs NHS.

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Responses

Response from The Doctors House, Marlow Medical Group 3 weeks ago
The Doctors House, Marlow Medical Group

Submitted on 02/04/2024 at 10:26
Published on nhs.uk at 10:26

Dear Biltin

I am very sorry to hear you have been unhappy with our services.

We do ask patients who are able to use our patient system Klinik to do so, which enables our Care Navigator/Reception team to help patients who are unable to use on-line services or feel too ill on a given day. Please just tell our Care Navigator team if you don't wish to use on-line services and they will enter a request on your behalf.

The team are working hard to offer continuity of care with a GP who has seen you previously for a reported condition. Clinicians typically do not work at the practice each day so this can be challenging if you wish to be seen more urgently.

I am very happy to investigate any issues you have had regarding your medications via our secure complaints process: https://www.marlowdoctors.co.uk/your-record/feedback-and-complaints/

Kind regards

Maggi Dunn

Patient Services Officer

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