This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"shambles"

About: Thursby Surgery

here's one. surgery phoned me flogging statins said do you want them yes or no? Is aid why?so could i talk to someone?? admin boss said can you come in tomorrow and have a blood test? .

when the day came and i went through rain and taxi and the receptionist said your not booked in ?and also no nurse on duty??

it is a day later ????

2 hours later get a text about if i want to cancel my appointment!!!!

bizarre place incompetent admin and no doctors .

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Thursby Surgery last month
Thursby Surgery
Submitted on 28/03/2024 at 11:57
Published on nhs.uk at 11:57


Thank you for taking the time to provide feedback.

I am sorry to learn that you have had a negative experience. Please be assured that all staff are working hard and customer care is and always be at the forefront.

If you would like to discuss anything further at all, please could you contact the surgery on 01282 911430 and ask to speak with Lauren our Complaints Mediator who will be happy to investigate your concerns.

Many thanks,

Abbie Field

Senior Medical Administrator

Thursby Surgery

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k