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"Online appoint booking need"

About: Apsley Surgery

Its hard for working professionals to book GP appointment. On call long waiting time then disappointment of not getting the GP appointment. Finally last week then got online GP appointment booking as Apsley practice not gave advance GP physical appointment, but still not received call from GP.

Its better to suffer rather this hectic tracing and appointments.

Please consider the struggle for those who are working in remote areas from their home. Its hard for us to get appointments as have to take off from work then have to go to GP surgery.

After getting off from my work I reach home at 20:00 so how can I easily get my appointments. If I call in the morning its my luck weather I got appointment or not, or delaying phone appointments etc. Then struggle to get permission from work from sudden holiday that is not allowed in the job. They ask to apply for leave 10 days before or 2 hours relieve for going to appointment that does not work in my case.

Its really disappointing. Please provide online appointment booking access so that patients like me to not suffer.

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Responses

Response from Apsley Surgery last month
Apsley Surgery
Submitted on 28/03/2024 at 16:55
Published on nhs.uk at 16:55


Thank you for your feedback.

We are sorry that you have had a bad experience trying to book an appointment. I hope that following my telephone call with you today you are now more aware of the alternative ways to contact the surgery and that you have received the link to send in online consultations.

I hope you do not have any further issues but I would be happy to discuss them if this should happen.

Thank you

Jane Millward

Primary Care Operations Maanger

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