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Not helpful

Story from nhs.uk

"Not helpful"

About: Priory Medical Centre

I had a phone call from priory medical centre but I had to call 111 to get a phone consultation. I was seen by a doctor regarding my problem but nothing further was done or taking seriously enough all I wanted was a prescription of medicine for my problem that wasn’t even done. My blood pressure wasn’t checked and was a wasted appointment I feel. I sent a complaint and they said it was a thorough appointment which it definitely wasn’t. I came home with this ongoing problem and don’t feel like I was helped at all and having to call 111 to get somewhere of an appointment as they always say they are fully booked

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Responses

Response from Priory Medical Centre last month
Priory Medical Centre

Submitted on 28/03/2024 at 12:00
Published on nhs.uk at 12:00

Dear Anonymous,

My name is Robert Massey-Ellis and I am the Executive Director at Priory Medical Centre and will review this comment.

Many thanks for your feedback regarding your care about Priory Medical Centre, however given this is anonymous, I am unable to respond to this fully as I cannot look into your case further. Should you wish for me to look into this further, please do not hesitate to send me an email on managers.priorymed@nhs.net with your personal details and I will review your feedback accordingly.

Please note, if you have already submitted a complaint & this has been reviewed & responded too, should you wish to escalate this further, please do so by following the instructions in the response from the Complaints Lead.

Kindest regards,

Robert Massey-Ellis

Executive Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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