"You must sort the phone system "

I had this trouble a few weeks back, whenever I rang I was within seconds cut off so I ended up travelling to the surgery.

Today the same thing happened so I went onto the website and rang the number from there.

I was 9th in the queue but when I got down to 3rd in the queue I was cut off.

I tried again and was 7th in the queue but again when I got down to 2nd in the queue I was cut off again.

This problem should have surely been solved by now. This is not days but weeks.

When I did visit the surgery last time I had to wait quite a while in the queue .No problem! But all the time I was there the reception phone never rang once.

You are obviously paying for a vital service that is not working while patients are frustrated and often worried because they can’t contact the surgery. On the recorded message it says if cut off or have problems you will do your best to get back to whoever is ringing. That doesn’t happen either.