Attended the surgery for an appointment that was running late by 20 minutes, when I went to the reception desk fifteen minutes after the appointment time to make an enquiry I was met with an awfully rude, stern face receptionist who shrugged her shoulders and told me the doctor is running late. No apology, no "sorry for the inconvenience" appalling customer service.. the reception staff need to undertake some customer services training for front line services. Would certainly not recommend this place
"Terrible customer service"
About: Lichfield St Surgery Lichfield St Surgery West Midlands WS1 1UG
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