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"No appointments available "

About: Carrington House Surgery

We have been trying to get an appointment for the past 2 weeks. My husband has asthma and was having difficulties breathing. We were offered an appointment in April. That was three weeks away. We eventually called 111 and there were no emergency appointments available at the surgery so we went to the hospital. We were told that he needs a medication that can only be prescribed by the doctor but when we try to call the surgery we can never get an appointment or have even been able to talk to anyone. We have been greeted by a voicemail each time. It is very disappointing that we cannot even get to talk to a doctor.

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Responses

Response from Carrington House Surgery 3 weeks ago
Carrington House Surgery
Submitted on 02/04/2024 at 11:17
Published on nhs.uk at 11:17


Dear Anonymous

I am sorry you have been experiencing problems getting an appointment, we have been short staffed due to sickness.

Unfortunately as I do not know who you are I am unable to investigate this for you. You can wait on the phone to speak to a receptionist, the voicemail is just informing you if we have no on the day appointments left.

Have you tried our alternative methods of booking an appointment? Patient access and econsult (details can be found on our website https://www.carringtonhousesurgery.nhs.uk/ )

If you require further help please do call us and speak to our reception team and they will be able to assist you further.

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