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Worst practice in the country

Story from nhs.uk

"Worst practice in the country"

About: Sandringham Medical Centre

Have been told consistently over the last few weeks by walk in centres, A&E and 111 that I urgently need to see my GP. Have been unable to eat or keep any fluids down for 8 days and despite spending an hour every single morning on the phone these are still unable to give me an appointment. Knowing my medical history, it’s disgusting that they leave patients with nowhere to turn like this. If you are thinking of registering here, absolutely do not do it to yourself!

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Responses

Response from Sandringham Medical Centre 4 weeks ago
Sandringham Medical Centre

Submitted on 29/03/2024 at 17:42
Published on nhs.uk at 17:43

Hi

Thank you for leaving us feedback. Any feedback we receive, whether positive or negative, is always useful as it helps us to look at how we can provide a more efficient service.

I have spoken with the team and nobody can recall speaking with you over the last few weeks and I haven't been made aware of your call which would normally be the case should we have no appointments left for the day and there is an urgent call from a patient. We have a couple of emergency appointments held each day for reasons such as this and I am the only one who can authorise their use.

Without leaving a name, it is difficult for me to look into this so I would be grateful if you could please call the practice and ask to speak with the Practice Manager.

Thank you.

Caroline - Practice Manager

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