"Issue getting appointments "

Both my son and daughter need a doctors appointment, son for medication review fordepression, daughter suffering really bad excema. Called yesterday was 2nd in the queue, suddenly phone started ringing and they cut me off, called back and was 9th in queue so i gave up. This mor ing i try again and am 3rd in the queue, again as soon as it starts ringing they cut me off. I call back and im 9th in queue so decide to wait. 41 minutes later i final hear a ringing sound. I wait for 15 mins and no one answers. They are then closed for easterso i have to wait til tuesday with daughter in pain and so has no meds. Ridiculous