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Terrible experience

Story from nhs.uk

"Terrible experience "

About: Dr Anderson & Dr Ahmed

I suffer with very bad mental health it’s impossible to get an appointment they always tell you to go on to their ask my gp but yet they are never online i seen a local doctor who asked me 3 questions and then prescribed me with a months worth of medication without following through with a full assessment I have just been waiting for 30 minutes on the phone for them to tell me they can’t do me an appointment ,I rather wait multiple hours in A&E where somthing and someone will help me then carry on waisting my time with this doctors .terrible service

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Responses

Response from Dr Anderson & Dr Ahmed last month
Dr Anderson & Dr Ahmed

Submitted on 28/03/2024 at 10:52
Published on nhs.uk at 10:52

Dear Molly,

Thank you for taking the time to write your review. We take on board and value all feedback. I have read your comments and reviewed your notes and can see that you were contacted within three hours of submitting your AskMyGP request and was subsequently offered an appointment the next working day. All requests for appointments are required to be submitted via AskMyGP, this can be done by staff when you telephone or attend the practice. Set questions are asked at this time. The request is then triaged by a clinician and dealt with appropriately by clinical need. Please contact the Practice, via the generic e-mail address, gp-p92605@nhs.net to discuss this further. Kind regards, Sharon Schofield, Practice Manager

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