This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Great at keeping you informed

Posted By Jayzcee

"Great at keeping you informed"

About: Lauriston Building

(as the patient),

In my experience, it is normal for the dermatology clinic to be running late. On the day of my appointment it was 1 hour. The staff, in particular all the CSW’s, are great at keeping you informed of the delays and when you might next be taken. They are very friendly and make the time spent at the clinic a positive one. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian last month
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 05/04/2024 at 15:08
Published on Care Opinion at 15:08

Dear Jayzcee,

Thank you for taking the time to share your feedback regarding your appointment at the Dermatology Clinic.

I am sorry to hear there was a delay on your appointment, I do appreciate that this can be very frustrating. However, I am glad to hear that, despite the delay, staff at the Clinic were able to provide you with a positive experience, that they were friendly and kept you informed whilst you were waiting.

I have shared your comments with the department, and the staff will be delighted to know that they have made such a difference to your experience.

Best wishes,

Ana Mezzomo

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k