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Welcoming, Cheerful, yet useless

Story from nhs.uk

"Welcoming, Cheerful, yet useless"

About: South King Street Medical Centre

Been registered 4 wks, still no meds despite being diabetic (20yrs) as prev doc didnt send full records - so they said they would have to say I was only just diagnosed (sounds suspect)

another issue is bladder weakness - been using pads etc, yet they said they wont prescribe until they find out the cause, on fear of being medically responsible - so in the meantime I guess I will have to suffer

other meds not prescribed as they cant be bothered to read medical history

No wonder they are so quiet

Every ailment, diagnosis they want to start as day 1 SMH

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Responses

Response from South King Street Medical Centre last month
South King Street Medical Centre

Submitted on 28/03/2024 at 08:37
Published on nhs.uk at 08:37

Dear patient,

Thank you for your feedback.

We are very sorry to hear that you are not happy with the service we provide at the practice.

To give us the best chance of putting right what has gone wrong, and the opportunity to improve our services, we would encourage you to follow our complaints procedure. You can find the details of this on our website: https://www.southkingstreetmedicalcentre.com/patient-information/complaints-feedback-and-suggestions/

Kind Regards

South King Street Medical Centre

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