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Whole process was timely and really effective

Posted By blackbirdqn58

"Whole process was timely and really effective"

About: St Michael's Hospital / Outpatients

(as a service user),

I was referred for physiotherapy for a frozen shoulder due to being in severe pain and was seen really quickly at St Michael’s Hospital in Hayle. I was seen by Harry who suggested a steroid injection and he wrote to my GP. I had further physio following this and I am now comfortable and able to function normally again. Harry was very friendly, carried out a thorough assessment and explained everything really well. From start to finish the whole process was timely and really effective. Well done MSK physio outpatients. Brilliant service and a huge thank you to Harry for his excellent care. 

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Responses

Response from Becky Osborne, Governance and Performance Lead, Therapies, Royal Cornwall Hospitals NHS Trust last month
Becky Osborne
Governance and Performance Lead, Therapies,
Royal Cornwall Hospitals NHS Trust

Submitted on 02/04/2024 at 15:51
Published on Care Opinion at 15:51

Dear blackbirdqn58

Thank you so much for taking the time to tell us about your experience of having physiotherapy for your frozen shoulder at St Michael's Hospital. I am so glad to hear that your treatment was successful and that Harry provided such a good service.

I am the Governance Lead for Therapies and I have sent your comments on to Harry, who I know will be really encouraged to hear this feedback. I have also sent it on to the management team, for them to be aware of Harry's achievements and for the encouragement of the whole team.

It makes such a difference when we get positive feedback, so thank you again for taking the time to get in touch.

Best wishes

Becky Osborne

Therapies Governance & Performance Lead

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