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Pelvic ultrasound

Posted By jackpotbx34

"Pelvic ultrasound"

About: University Hospital Ayr / X-rays and Scans

(as a service user),

I attended for a pelvic ultrasound at the outpatients department of university hospital ayr. They are running clinics on a Saturday so the hospital wasn’t busy, which was great. I haven’t had this type of ultrasound before so I was a bit nervous. 

The 2 members of staff who were on duty that day were very reassuring and friendly. They were both cheery despite working on a Saturday too. The clinician who carried out the ultrasound talked me through what she was doing and seeing, she was very professional and kind. My scan took less than 10 minutes and I was on my way again. 
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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 3 weeks ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 09/04/2024 at 12:42
Published on Care Opinion at 12:42

picture of Pamela Gibson

Dear jackpotbx34

I would like to thank you for taking the time and trouble to share this lovely feedback following your recent attendance at the Radiology Department within University Hospital Ayr.

I am delighted to hear that you received such prompt, professional and friendly care from our staff. This is a lovely example of the patient centred care that we strive to provide

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind comments with the wider Team in the Department.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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