"Telephone appointment system"

1 was told 2 months ago, that I would be receiving a hospital letter regarding a Dexa scan, that had been recommended by a physio appt in November 2023. I phoned surgery just before Christmas and was told nothing had been done, but she would follow it up. I received a message on 24 January, to make a GP telephone appt. I phoned, spoke to a lady after 37 mins, she asked me to hold 3 times. I explained that I had been asked to make an appt, she replied, none left try again tomorrow at 8.00am. I said, no sorry, I am not going through this again, to be told no appts. She said a nurse? would phone after 4.00pm. A very nice lady Dr did phone to explain, I would be getting a hospital letter, regarding the scan. I phoned on Fri 22 March, at 5.00pm. I said to the receptionist, I have to be quick as I've been on hold for 57 mins, she replied, I can see you've been on hold for 30 mins. I said that is not correct, my phone is saying 57 mins. I asked which hospital I should be getting a letter from, she replied you will have to phone yourself, gave me the appts no. or try a general 424 no.

I need an appt for another health problem, but my heart sinks at the thought of phoning at 8.00am, being told I am number 30 in the queue, only to be told, no appts.

I had an allergic reaction to the flu jab in October 2023. I ended up driving to the surgery, leaving home at 7.30am, facing very heavy traffic, arrived at Tanworth Lane, I was third in the queue, I was offered a paramedic appt at Cheswick Green. I said,I prefer to see a Dr. My fear was, the paramedic wouldn't recognise the spots on my hands and feet and would send me to A & E. I was granted a Dr appt, she confirmed what I thought and advised me accordingly.

I just don't understand how the telephone system is being organised, it seems to be going from bad to worse.