"Avoid. "

Getting an appointment in advance in pretty much impossible, it comes down to the fastest finger at 8am to dial in and try to get in touch with automatic reject calls once capacity is reached with no prioritisation, no human contact and not able to get seen unless you go private. I was rejected at 8:10 showing that they simply do not have the capacity. I am sure that it is a failing on a GP Practice when they are not giving the patient the ability to book an appointment in advance. When complaint to the local CCG, they manage to find me a future appointment miraculously, why is this not possible to all customers, when challenged they have said that they have rolled out in the past week an online triage system, but there’s no point having it if your patients are not aware of it, no message when phoning of alternative options for care, no letter in the post, text or email, they have out details to do this, it is just so poorly managed that this was clearly not possible.

To top it off, I arrived at the practice just before closing time (but before closing nonetheless!) to find the doors locked and nobody able to help, or receive my slip. A 30 second job, which was unable to be accommodated again.

I will be requesting a change in practice as I have simply ran out of patience with Yew Tree GPS.