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"She put me at ease immediately"

About: Borders General Hospital / Audiology

(as the patient),

My appointment was for a replacement hearing aid. This is usually a complicated process for me and fills me with apprehension.

My Audiologist was Emma and she put me at ease immediately, telling me what she would be doing. She is simply "THE BEST" I've depended on Hearing Aids since 1972 and this is the first time I've been fitted with an aid so comfortable and efficient. It's the fist time I've been able to keep it in my ear without having to "get used to it" over a period of time.  I feel so very lucky to have met Emma, as I forget I'm profoundly deaf. THANK YOU EMMA. 

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Responses

Response from Mark Sleigh, Clinical Lead Audiology, Audiology, NHS Borders last month
Mark Sleigh
Clinical Lead Audiology, Audiology,
NHS Borders
Submitted on 01/04/2024 at 15:39
Published on Care Opinion at 15:40


Hi Fiona'smum,

Can I take the opportunity to thank you for taking the time to comment on the positive service you received from Emma and that she was able to alleviate any apprehension you may have had at the time.

On behalf of the Audiology team I would like to thank you for your kind words it is greatly appreciated.

Kind regards

Mark Sleigh

Clinical Lead- Audiology

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