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"Alcohol Detoxification complete, time for home"

About: Dame Carol Detoxification Service

(as a service user),

When I arrived at Dame Carol, I was feeling anxious, nervous and upset.  I was taken into the small office at the front of the building where they asked me various questions about my recovery journey. 

I just felt like I wanted to return back home as it was a new environment that I was unsure of.  I wanted to complete my Detox but still wanted to return home at the same time.  Part of me is glad that I stayed and completed my detox. 

I have enjoyed meeting new friends along with eating the cakes. 

Once I completed my detox, I was allowed to go out for a walk with a Recovery Worker which was nice to get out of the building and check out the second hand shops.

I feel it would be better if the floor was carpeted, so it was not so noisy at night when people were walking up the stairs as I was on the ground floor.   They moved by bed away from the wall next to the stairs which helped me get a good night sleep. 
I felt cold at first in my room, I was then provided with an extra heater which kept my room warm.   I was also given an extra blanket which helped.   The pillows are very flat, I was provided with an extra pillow which helped.

I would recommend coming here to anyone seeking recovery from alcohol addiction.

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Responses

Response from Emma Smith, Bed Manager, Dame Carol Detox Service, Inclusion 3 weeks ago
Emma Smith
Bed Manager, Dame Carol Detox Service,
Inclusion
Submitted on 03/04/2024 at 14:42
Published on Care Opinion at 14:42


Hello octoberfw79,

Thank you for taking the time to give us a care review at Dame Carol.

I am glad you decided to stay and complete you detox here.

It is safer to keep the stairs laminate instead of carpeted due to trip hazards. We do try and be as quiet as possible during the night so we do not disturb other residents. I am glad you were able to get your bed moved from the wall into the middle of the room for a better nights sleep.

I am glad you were provided with an extra heater and extra blanket in your room to keep warm. It has been a very cold winter. Sorry to hear that you found the pillows to be flat, I am glad you were able to be provided with an extra pillow.

Thank you for your feedback, we will take your comments into consideration.

Emma Smith - Bed Manager

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