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"The kindness and care I received was excellent"

About: Lagan Valley Hospital / Urgent Care Centre The Ulster Hospital / Renal Unit

(as the patient),

After 3 injections I was unfortunate enough to catch Covid. This was not the way I expected Covid to be, in that it was gastric. I was despairatly ill for 10 days but gradually got back to normal.

Two weeks later my whole body swelled up and I was given fluid tablets by my GP which did nothing to help.

After getting chest pains I panicked and went to A&E and was whisked into hospital. This was the Lagan Valley Hospital in Lisburn. I was thoroughly tested for everything as my blood and sodium levels were very low. The kindness and care I received was excellent.

I was then fast tracked through several hospital appointments, many at the Ulster hospital. I told everybody I had a full MOT. It was eventually discovered I had kidney disease which was fortunately treatable with steroids and antibiotics.

I am still under the kidney clinic at the Ulster but am fully recovered. I cannot praise the staff at the kidney clinic enough. They made me feel totally confident in them and went the extra mile to reassure me all would be well.

When I hear stories about lack of care I cannot believe it because I could not have been treated better if I had been the Queen. From the nurses taking blood to the doctors and consultants everybody was fantastic.

Thank you so much to you all.

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Responses

Response from Amanda Byers, Renal Unit Manager, Medicine - Renal Unit, South Eastern Health & Social Care Trust 3 weeks ago
Amanda Byers
Renal Unit Manager, Medicine - Renal Unit,
South Eastern Health & Social Care Trust
Submitted on 03/04/2024 at 09:19
Published on Care Opinion at 09:39


Thank you for your lovely comment I will make sure to share it with the Team

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Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 3 weeks ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust
Submitted on 03/04/2024 at 12:15
Published on Care Opinion at 12:15


Hi Vonnie

Thank you for taking the time to send in your lovely comments about your recent experience when in Lagan Valley Urgent Care Centre.

It is good to hear that while you were having a difficult time you received kind and compassionate care. I do hope you are improving and keeping much better.

I will share your kind comments with the staff who will very much appreciate them.

Kind Regards

Jenny

Emergency Care Lead Nurse

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