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Disgusting

Story from nhs.uk

"Disgusting "

They cancelled my therapy overall because i missed one appointment even though my therapist constantly missed my appointments or called half an hour later than he was supposed to.

Ridiculous, imagine if i really relied on my talking therapy sessions to get by… disgraceful

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Responses

Response from Berkshire Healthcare NHS Trust Headquarters last month
Berkshire Healthcare NHS Trust Headquarters

Submitted on 27/03/2024 at 10:14
Published on nhs.uk at 10:15

Dear patient,

Thank you for your posting and I am sorry to learn that you have experienced problems when arranging appointments with our Talking Therapies service. This must have been very frustrating for you.

Please contact me directly, in confidence, so that we can discuss your experiences in greater detail and provide you with a full response.

Alternatively, you could contact Healthwatch for assistance. Healthwatch are the consumer champions for health and social care. Further information can be found here: https://www.healthwatch.co.uk/

Kind regards,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

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