"Waste of time"

My daughter had a fall at school with cuts along her nose, face and she was limping. I went to the pharmacy and they suggested Harold Wood Polyclinic, so that's where I took her.

Firstly, there was one person on reception dealing with an ever increasing queue of people waiting to be registered so the wait time there was already longer than it should be.

Secondly, the assessment nurse was good and were seen very fast

Lastly, waiting to be seen by a nurse was approaching 5 hours before we gave up. When I asked reception how long it will take, they said there is one nurse that is seeing 13 patients today. Why is there only one nurse dealing with a whole day's worth of patients on a week day? Why couldn't the doctors take a look at her? In the end, we had to leave because my daughter was getting hungry, upset, the cuts on her face were weeping and bleeding, and her knee was aching increasingly. My honest opinion is, I don't understand why it's called an 'urgent' care centre. There is nothing urgent about this place. In the end we went to Queens A&E and were in and out within 2 hours. Just close down Harold Wood Polyclinic. There is no 'care-giving' taking place here.