"Emergency help for a urine infection"

About: General practices in Fife General practices in Fife KY7 5LT Queen Margaret Hospital / Minor Injuries Unit Queen Margaret Hospital Minor Injuries Unit KY12 0SU Victoria Hospital / Urgent Care Centre Victoria Hospital Urgent Care Centre Kirkcaldy KY2 5AH

Posted by The Hat (as the patient), last month

Towards the end of December2023 just after doctors etc closed I got a urine infection, between then and 1st January I had to visit NHS24 three times all in the early hours, twice at ST Margarets Dunfermline and once at Victoria Kirkcaldy.

Even though they were busy and tired the level of care I got was friendly, professional and very helpful. As a first time user of NHS24 I was very impressed and grateful, without them I would most certainly have ended up in hospital. As this was a deep rooted infection I had to visit my own doctor at Loch Leven Health Centre Kinross (Orwell practice) as soon as they opened after New Year. Again I got exceptional service straight away that started to clear the problem for good. I cannot thank our wonderful NHS enough for the amazing job they do even in the busiest and stressful times.

Staff attitude

Staff skills

Team work

Treatment

Medication