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"Excellent care and facilities"

About: East Lothian Community Hospital / Ear, Nose & Throat

(as the patient),

One year to the day following a 5 year thought about approaching my GP to mention that my hearing was not as it once was, I got my hearing aids fitted.

East Lothian Community Hospital  in Haddington, Audiology department gave very good care and professionalism at both my test in Oct and aid fitting. The Hospital was clean airy bright and staff at reception  most courteous and helpful. 

The Audiologist equally courteous and helpful took me through what was going to happen and proceed to fit and adjust  said hearing aids. I was taken on the minute of my scheduled appointment, and left the building feeling that I could not have received a better or more comprehensive customer experience. So hats off to the East Lothian  Health and Social Care Partnership and NHS Lothian Audiology 

I felt the complete range of staff acted as if I was the very reason for them being at work and I was certainly not an interruption to their day.


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Responses

Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian last month
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 02/04/2024 at 10:22
Published on Care Opinion at 10:22


picture of Claire Withnell

Dear Uhuru,

Thank you for posting your feedback with us regarding Audiology at East Lothian Community Hospital.

It was lovely to read that from the outset of your experience of the service all the staff you met treated you with such professionalism and care. To keep you informed of what would be happening also must have improved your experience.

Please be assured I have shared your feedback with Audiology who will be delighted to receive it.

Best wishes,

Claire

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