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"Kind words and appreciation for these ladies!!"

About: Sexual Health / Contraception Service

(as the patient),

I thought that the women that took care of my copper IUD insertion (cannot remember if they were specifically doctors, consultants or nurses) were absolutely brilliant and from the start made me feel at ease.

I was feeling uneasy after the procedure and they made sure to look after me and get me a cup of tea and biscuits and kept checking up and were hesitant about letting me leave without feeling better. They handled it in the most professional way alongside treating me with respect and looking after me on a personal level.

Oonagh also rang me several hours later to check if I got home okay and if I was feeling any better.

It was absolutely brilliant how everything went today within the clinic and nothing but kind words and appreciation for these ladies!!

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Responses

Response from Heather Johnson, Team Lead Contraception Nurse, Portadown Health Centre, Southern Health and Social Care Trust last month
Heather Johnson
Team Lead Contraception Nurse, Portadown Health Centre,
Southern Health and Social Care Trust
Submitted on 29/03/2024 at 09:12
Published on Care Opinion at 09:12


picture of Heather Johnson

Thank you so much for taking the time to give us your feedback.

Coil insertion can be uncomfortable and painful and it is completely understandable to feel uneasy before hand. I am really pleased to hear you had such a positive experience, that you received care that was both empathetic and professional and the team looked after you so well afterwards, a wee cup tea always helps.I will be sure to pass this feedback onto Oonagh.

We always value patient feedback and are keen for service users to be involved in service change. If this is something you would be interested in being involved with please contact us via email at contraception@southerntrust.hscni.net.

Kind regards

Heather Johnson

Contraception Service Team Lead

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