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Staff went above and beyond

Posted By mg26

"Staff went above and beyond"

About: The Ulster Hospital / Laser Suite

(as a service user),

I have been attending SET, Dundonald Hospital, for Laser treatment since last year. This was my final appointment.

I would just like to thank Pauline who went above and beyond in explaining and performing three of my laser treatments.

I met Rhonda and Joy for my final session. They were also brilliant and made me feel at ease.

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 2 weeks ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 08/04/2024 at 12:31
Published on Care Opinion at 12:31

picture of Conor Campbell

Dear mg26

My name is Conor Campbell. My position is Senior Manager, Assurance and Improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your experience in the care of the team at Laser Clinic at Ulster Hospital.

It is great to learn that your quality of care and experience has been of the standard that we aspire to

I have shared your positive feedback to Rhonda, Pauline, Joy and the team who greatly appreciate your kind words.

I hope that you keep well going forward.

Best wishes

Conor

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