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Kind and caring

Posted By HadEnoughOfThisPain

"Kind and caring"

About: Royal Cornwall Hospital (Treliske) / Endocrinology

(as a service user),

The consultant I saw didn't follow through with what they agreed to do. I tried to follow it up with their secretary who was rude and unhelpful.

I called the endocrinology department and the lovely receptionist, Fleur, couldn't have been more helpful and so kind and caring. This lady deserves a medal, she really helped a very ill and distressed patient and it meant the world to me.

There should be more people like Fleur in this world.

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Responses

Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 3 weeks ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 05/04/2024 at 10:56
Published on Care Opinion at 10:56

Dear HadEnoughOfThisPain

Thank you for taking the time to share your feedback with us. I am sorry for the delay in getting back to you on here.

I am so sorry that the consultant didn't follow through with the agreed actions and, when trying to follow it up, the secretary was rude and unhelpful.

It is great that, when calling the Endocrinology department, the receptionist was so caring and kind. I am so glad that she was able to help you.

I am writing to you as a member of the Patient Experience team, but I will pass your kind words onto the Endocrinology department with a special mention to Fleur through our Learning From Excellence scheme.

Thank you, again, for sharing your feedback with us.

Thank you

Megan

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