"Horrible "

Service at this practice is absolutely terrible , I am sorry to say - it is mainly due to reception staff ( some of them ) being very unhelpful ,giving incorrect advice , and telling lies. It is impossible to get an appointment , when you do finally get through and get put on a call back list - 3 times I did not receive call back. After my mums surgery when she required stitches removed - they advised to go to hospital to minor injury clinic , only after me strongly rejecting that suggestion appointment was created. Then again after nurse asked us to come back for check up after a week , we made an appointment and when we did get back appointment was missing and receptionist insisted we did not have one booked ! Only after her colleague hearing the conversation and telling her she witness us booking that appointment , we were allowed to see nurse. I now have been trying to get repeat prescription for over 2 weeks , first it was just not done , then again after second request . Yesterday i rang practice to be told again by reception that due to system issues it was printed rather than send to Pharmacy , she apparently checked and told be 100% it was at the practice and advised us we have to come in to pick it up. again today at surgery my dad tried to pick it up only to be told that it is not here at all , it wasnt done and they only now send a request to doctor to issue. We had number of forms missing...... You really need to get this sorted as receptionists are now being just rude to patients , I noticed especially when they can not speak very good english , they are being talk down at , ignored. on a positive note clinicians we see are always very helpful , knowledgeable and nice . My biggest stress is dealing with receptionist , I found them to be lying so many times it is just wrong ...