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Care Opinion

Giving birrh

Posted By Chance17

"Giving birrh"

About: North Devon District Hospital / Maternity care

(as the patient),

From 35 weeks it all went a bit dramatic with my waters breaking, high blood pressure and breech baby. The care was amazing every person has empathy and listened. I stayed in for 4 days and was allowed home. The barnstaple branch were amazing thoughi did find when i rang triage in exeter i felt they were slightly patronising and though i know they didnt know my full story but didnt always feel listened to. When i went back in due to pain the staff were mazing constantly checking on me sophie went above and beyond to make sure i was comfortable, though i had to have an emergency section that night everyone made me feel calm and i was very well cared for. The following day Ruth who was my community midwife was working on the ward looking after me it was a real great comfort as her care for me even at local appointments was incredible she made sure i got the answers/scans i was happy with when feeling anxious i cant thank her enough

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Responses

Response from Mandy McMurray, Lead Midwife for Antenatal and Postnatal Ward (Northern Services), Maternity/Community Maternity/Bassett Ward (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 3 weeks ago
Mandy McMurray
Lead Midwife for Antenatal and Postnatal Ward (Northern Services), Maternity/Community Maternity/Bassett Ward (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Bassett ward manager

Submitted on 04/04/2024 at 11:43
Published on Care Opinion at 14:07

picture of Mandy McMurray

Dear Chance17

Thank you for taking the time to write and tell us about your experience within our maternity services.

We are pleased you felt listened to and the team made you feel comfortable during your stay.

We acknowledge and appreciate your feedback regarding the triage service and will guarantee this is highlighted to the team in Exeter to learn from your experience.

We will ensure your kind comments are passed on to Sophie and Ruth.

We wish you and your family well.
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Response from Joanna Black, Transformation Midwife (Eastern Services), Maternity Services (Eastern Services), Royal Devon Healthcare University NHS Foundation Trust less than an hour ago
Joanna Black
Transformation Midwife (Eastern Services), Maternity Services (Eastern Services),
Royal Devon Healthcare University NHS Foundation Trust

Submitted on 29/04/2024 at 16:19
Published on Care Opinion at 16:19

picture of Joanna Black

Dear Chance17

Mandy has passed this to me and I would like to thank you for your feedback. I am the Transformation Midwife for Eastern services and I am sorry to hear that you felt the team were slightly patronising, this is not what we would wish for.

Please can I assure you I have shared your feedback with the team for learning. If you would like to contact me to share further details, my email is joanna.black@nhs.net (quote Chance17 and leave your details) and I will contact you.

Once again, thank you for your feedback.

Kind regards

Jo

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